Exception Request Process
The Exception Request process has been created to provide survey vendors with more flexibility to meet individual organizations’ need for certain variations from protocol, while still maintaining the integrity of the data for standardized data reporting. The Exception Request Form must be completed with sufficient detail, including clearly defined timeframes, for the CAHPS Hospice Survey Project Team to make an informed decision.
Exception Request Category
No alternative modes of survey administration will be permitted other than those prescribed for the survey (Mail Only, Telephone Only and Mixed Mode).
The CAHPS Hospice Survey Project Team will review the Exception Request. These reviews will include an assessment of the methodological soundness of the proposed alternative and the potential for introducing bias. Depending on the type of exception, a review of procedures and/or a site visit or conference call may be required. The CAHPS Hospice Survey Project Team will notify survey vendors whether or not their exception has been approved. All approved Exceptions Requests will be limited to a two-year approval timeframe. The two-year period will begin from date of approval. If the request is not approved, the CAHPS Hospice Survey Project Team will provide an explanation. Survey vendors then have the option of appealing the decision.
Exception Request Form
The Exception Request Form must be completed and submitted online on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). The hospice(s) for which this Exception Request relates to must be listed in Section II along with each hospice’s CMS Certification Number (CCN). All required fields are indicated with an asterisk (*).
NOTE: This form does not accept any special characters or symbols in the text boxes. Use only alphanumeric characters when completing this form.