CAHPS® Hospice Survey

What's New
     

Quick Links: UPDATED: Traditional and Simplified CAHPS Hospice Survey Mail Materials | UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V3.0 Document | REMINDER: Participation Exemption for Size Form Available | CAHPS Hospice Survey Participation Form for Survey Vendors Now Available | CAHPS Hospice Survey Quarter 4 2016 Data Submission has Closed | Fiscal Year 2018 Hospice Proposed Rule Released | UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Survey | ADDED: New Informational Podcast Now Available


UPDATED: Traditional and Simplified CAHPS Hospice Survey Mail Materials (05/26/2017)

The CAHPS Hospice Survey Project Team has released updated versions of the CAHPS Hospice Survey mail materials in Traditional and Simplified Chinese. Based on feedback from hospices serving Chinese speaking patients and caregivers, as well as cognitive interviews with native Chinese speakers, the CAHPS Hospice Survey Project Team has made minor revisions throughout both translations (including questionnaires and cover letters). Please note, the OMB Paperwork Reduction Act text and the Consent to Share Responses supplemental question text have not changed. These updated materials must be implemented for survey administration beginning with July 2017 decedents (caregiver contact beginning October 2017).

CMS strongly encourages hospices with a significant caregiver population that speak Chinese to offer the CAHPS Hospice Survey in Traditional and/or Simplified Chinese.

To view or download the CAHPS Hospice Survey mail materials in Traditional and/or Simplified Chinese, please click on the left hand Survey Instruments navigation button.


UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V3.0 Document (05/26/2017)

The CAHPS Hospice Survey technical corrections and clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V3.0 document has been updated. This document may be accessed by clicking here or by clicking on the left hand Quality Assurance Guidelines navigation button.


REMINDER: Participation Exemption for Size Form Available (05/26/2017)

As a reminder, the Participation Exemption for Size Form for the calendar year (CY) 2017 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2016 (January 1, 2016 through December 31, 2016 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2017. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2017.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@HCQIS.org or 1-844-472-4621.

To view or complete the Participation Exemption for Size Form, please click on the left hand Participation Exemption for Size navigation button.


CAHPS Hospice Survey Participation Form for Survey Vendors Now Available (05/15/2017)

The CAHPS Hospice Survey Participation Form for Survey Vendors will be available beginning May 15, 2017 through 5:00 PM Eastern Time on June 5, 2017. Survey vendors requesting consideration to administer the CAHPS Hospice Survey must meet ALL of the Survey Vendor Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form for Survey Vendors is submitted to the CAHPS Hospice Survey Project Team.

It is not necessary for approved CAHPS Hospice Survey vendors with contracted hospice clients to complete and submit a Participation Form, unless the organization would like to apply for an additional mode of survey administration.

To complete and submit the CAHPS Hospice Survey Participation Form for Survey Vendors, please click on the left hand Participation Form navigation button.


CAHPS Hospice Survey Quarter 4 2016 Data Submission has Closed (05/12/2017)

The May 10, 2017 CAHPS Hospice Survey data submission deadline for Quarter 4 2016 decedents (patient deaths in October, November and December 2016) has passed. No new data can be submitted.

A series of edit checks is applied to successfully submitted files. All files that are able to be decrypted receive reports containing the results of these edit checks. Survey vendors and hospices receive an email indicating CAHPS Hospice Survey Data Submission Reports are available for viewing in their respective folders in the CAHPS Hospice Survey Data Warehouse. Reports are posted by 5:00 PM Eastern Time on the next business day after submission by the survey vendor.


Fiscal Year 2018 Hospice Proposed Rule Released (05/04/2017)

The Centers for Medicare & Medicaid Services (CMS) released the proposed rule for the fiscal year (FY) 2018 Hospice Wage Index and Payment Rate Update and Hospice Quality Reporting Requirements on May 3, 2017. The FY 2018 hospice proposed rule can be accessed by clicking here: https://www.federalregister.gov/documents/2017/05/03/2017-08563/medicare-program-fy-2018-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting.


UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Survey (04/28/2017)

To administer the CAHPS Hospice Survey, organizations must meet all of the CAHPS Hospice Survey Minimum Business Requirements. In addition, subcontractors and any other organizations performing major CAHPS Hospice Survey administration functions (e.g., mail/telephone operations) must also meet all of the CAHPS Hospice Survey Minimum Business Requirements that pertain to that role. Organizations requesting consideration for approval to administer the CAHPS Hospice Survey must meet all of the posted CAHPS Hospice Survey Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form is received (a subcontractor’s or other organization’s survey administration experience does not substitute for a survey vendor’s).

We anticipate that the CAHPS Hospice Survey Participation Form will become available in the next month. Please note, survey vendors that are currently approved to administer the CAHPS Hospice Survey are not required to submit a CAHPS Hospice Survey Participation Form (unless the survey vendor does not have any contracted hospice clients and it has been two years since the survey vendor received approval to administer the CAHPS Hospice Survey).

For more information regarding the CAHPS Hospice Survey Minimum Business Requirements, please click here or on the left hand Minimum Business Requirements navigation button.


ADDED: New Informational Podcast Now Available (03/21/2017)

The CAHPS Hospice Survey Project Team has added an additional podcast related to understanding various components of CAHPS Hospice Survey protocols. Currently, there are nine podcasts available containing helpful information, including one new podcast related to the participation exemption for newness and size. To view the CAHPS Hospice Survey: Podcasts for Hospices series, click on the left hand Information for Hospices navigation button and then select the Podcasts for Hospices navigation button at the top of the page.


This page was last modified on 05/26/2017