The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. The Centers for Medicare & Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from many stakeholders, including other government agencies, industry stakeholders, consumer groups, and other key individuals and organizations involved in hospice care.

Since the CAHPS Hospice Survey focuses on experiences of care, implementation of the survey supports the following national priorities for improving care: involving patients and families in care and promoting effective communication and coordination.

The standardized 47 question CAHPS Hospice Survey instrument is composed of the following measures: Communication with Family, Getting Timely Help, Treating Patient with Respect, Emotional and Spiritual Support, Help for Pain and Symptoms, Training Family to Care for Patient, Rating of this Hospice, and Willingness to Recommend this Hospice.

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UPDATED: Public Reporting Documents for the May 2024 Refresh (posted on 02/26/2024)
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UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG V10.0) Document Posted (posted 02/15/2024)
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CY 2024 Participation Exemption for Size Form Now Available (posted 01/05/2024)
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UPDATED: New Survey Vendor Authorization and Data Warehouse Access Forms Posted (posted 01/01/2024)
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UPDATED: CAHPS Hospice Survey Publications by the CAHPS Hospice Survey Project Team are now available in the Resources Section (posted 12/11/2023)
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Resources

CAHPS Hospice Survey Publications by the CAHPS Hospice Survey Project Team 
CMS and the CAHPS Hospice Survey Project Team continually analyze CAHPS Hospice Survey data. To make locating our CAHPS Hospice research easier, we have added a bibliography of publications from the CAHPS Hospice Survey Project Team.

CMS Hospice Quality Reporting Program Web site
The CMS Hospice Quality Reporting Program Web site provides information regarding the requirements for hospices.

Provider Preview Reports
Prior to each quarterly release of data on Care Compare, hospice providers are given the opportunity to review their CAHPS® Hospice Survey results during a 30-day preview period.

Open Door Forum (ODF) Listserv
CMS provides updates and announcements at the Home Health, Hospice and Durable Medical Equipment (DME) Open Door Forums.

FAQs
Frequently asked questions are answered here.