This section contains information and resources for the CAHPS Hospice Survey specifically for hospices.
This section contains links to the forms that hospices must use if they need to request a Participation Exemption due to Size, authorize a survey vendor to administer the CAHPS Hospice Survey on its behalf, obtain data warehouse access, and register for CAHPS Hospice Survey training (in mid-summer).
[View Participation Exemption for Size Form]
[View Survey Vendor Authorization Form]
[View Data Warehouse Access Form]
The CAHPS Hospice Survey questionnaire and survey administration procedures were updated beginning with surveys administered to caregivers of April 2025 decedents.
The Data Collection Process
This podcast provides an overview of the different modes of data collection (i.e., Mail Only, Phone Only, Mail Phone, Web Mail), the languages in which the survey may be conducted, the schedule for data collection and data submission, and guidelines for which survey data your survey vendor may provide to your hospice.
Communications about the CAHPS Hospice Survey and Other Quality Efforts
This podcast reviews the guidelines for communicating with patients and caregivers about the CAHPS Hospice Survey, along with guidelines for conducting other patient or caregiver surveys.
Updates to Public Reporting of CAHPS Hospice Survey Data
This podcast describes the changes to public reporting of CAHPS Hospice Survey scores based on the changes to the survey and survey administration procedures.
Overview of Survey Changes
This podcast reviews updates to the CAHPS Hospice Survey and survey administration procedures beginning with April 2025 decedents. These changes include a revised CAHPS Hospice Survey, a new Web Mail mode, the use of a required prenotification letter, and other updates to administrative procedures.
The CAHPS Hospice Survey Podcasts for Hospices are specifically targeted for hospice staff in order to provide important information about key items related to the CAHPS Hospice Survey.
Frequently asked questions regarding participation, working with survey vendors, reviewing survey data, and additional guidance.