The Exception Request process provides survey vendors with more flexibility to meet individual organizations’ need for certain variations from protocols, while still maintaining the integrity of the data for standardized data reporting. Survey vendors must request an exception from CMS prior to pursuing any variations from protocols.
On occasion, a survey vendor may identify discrepancies from CAHPS Hospice Survey protocols that require corrections to procedures and/or electronic processing to realign the activity to comply with CAHPS Hospice Survey protocols. Survey vendors are required to notify CMS of these discrepancies immediately upon discovery.
All approved survey vendors must have user account information and be granted access to the CAHPS Hospice Survey Data Warehouse. Beginning January 1, 2024, the CAHPS Hospice Survey Data Warehouse Access Form will be submitted online.
Survey vendors requesting consideration to administer the CAHPS Hospice Survey must meet ALL of the Survey Vendor Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form for Survey Vendors is submitted to the CAHPS Hospice Survey Project Team.
The CAHPS Hospice Survey Participation Form for the Survey Vendors will be available in Spring 2024.
The Centers for Medicare & Medicaid Services (CMS) offers CAHPS Hospice Survey Training in the Fall of each year. The training sessions are intended for hospices, survey vendors that participate in the CAHPS Hospice Survey, as well as other interested individuals and organizations.
The Training Registration Form was available until 5:00 PM EDT on Thursday, August 24, 2023. No additional registrations will be accepted.