CAHPS Hospice Survey 2025 Participation Form for Survey Vendors Now Available (posted 06/04/2025)
The CAHPS Hospice Survey Participation Form for Survey Vendors is available beginning June 4, 2025 through June 25 2025. The form is to be completed by organizations requesting consideration for approval to administer the CAHPS Hospice Survey for the first time and current vendors who wish to apply for approval to administer the survey in additional modes. Survey vendors and/or its subcontractor(s) and any other organizations that are responsible for performing major CAHPS Hospice Survey administration functions (e.g., mail/web/telephone operations, XML file preparation) requesting consideration to administer the CAHPS Hospice Survey must meet ALL of the Survey Vendor Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form for Survey Vendors is submitted to the CAHPS Hospice Survey Project Team.
To complete and submit the CAHPS Hospice Survey Participation Form for Survey Vendors, please click here.
UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Survey (posted 05/29/2025)
To administer the CAHPS Hospice Survey, organizations must meet all of the CAHPS Hospice Survey Minimum Business Requirements. A survey vendor and/or its subcontractor(s) and any other organizations that are responsible for performing major CAHPS Hospice Survey administration functions (e.g., mail/web/telephone operations, XML file preparation) must meet ALL of the Survey Vendor Minimum Business Requirements that pertain to their role at the time the CAHPS Hospice Survey Participation Form is received.
The CAHPS Hospice Survey Participation Form will become available on June 4, 2025 and is due by June 25, 2025. Please note, survey vendors that are currently approved to administer the CAHPS Hospice Survey are not required to submit a CAHPS Hospice Survey Participation Form (unless the survey vendor is requesting to be approved for additional modes of survey administration or the survey vendor does not have any contracted hospice clients and it has been two years since the survey vendor received approval to administer the CAHPS Hospice Survey).
For more information regarding the CAHPS Hospice Survey Minimum Business Requirements, please click here or on the Information for Vendors link.
UPDATED: CAHPS Hospice Survey Response Rate (posted on 05/21/2025)
The CAHPS Hospice Survey response rate for the Quarter 4 2022 – Quarter 3 2024 public reporting period is available here.
UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 05/21/2025)
Click here to view or download the document that describes how a survey vendor or hospice can closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results using publicly reported adjustors and national means.
Click here to download adjustors and means for the Quarter 4 2022 – Quarter 3 2024 public reporting period.
UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 05/21/2025)
Average CAHPS Hospice Survey measure scores for each state for the Quarter 4 2022 – Quarter 3 2024 public reporting period are available here.
UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 05/21/2025)
National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 4 2022 – Quarter 3 2024 public reporting period are available here.
UPDATED: CAHPS Hospice Survey Star Ratings Posted (posted on 05/21/2025)
The Technical Notes for Star Ratings and the national and state distributions of Family Caregiver Survey Ratings Summary Stars for the August November 2025 Reporting Periods (Quarter 4 2022 – Quarter 3 2024) are available here.
UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V11.0 (QAG V11.0) Document Posted (posted 05/15/2025)
The CAHPS Hospice Survey Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V11.0 (QAG V11.0) document has been posted. Following the release of the CAHPS Hospice Survey Quality Assurance Guidelines V11.0 (QAG V11.0[CG1] ), it has been determined that specific content items require correction, addition and/or further clarification.
In the “Definition of a Completed Survey” on page 148 of QAG V11.0, the number of questions in the survey has been updated from “39” to “38” and the number of questions used to calculate the “Percentage Complete” has been updated from “33” to “32.” Therefore, the section definition of a completed survey has been updated.
The Technical Corrections and Clarifications document detailing these changes may be accessed by clicking here.
Fiscal Year 2026 Hospice Proposed Rule Released (posted 05/15/2025)
CMS issued a proposed rule to update the Medicare hospice wage index, Medicare hospice payment rates and aggregate cap amount for Fiscal Year (FY) 2026. The proposed rule has been published and is available at Federal Register FY 2026 Proposed Hospice Rule. Public comments on the proposal will be accepted until June 30, 2025.
CY 2025 Participation Exemption for Size Form Available (posted on 05/07/2025)
The Participation Exemption for Size Form for the calendar year (CY) 2025 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Website (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2024 (January 1, 2024 through December 31, 2024 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2025.
To view or complete the 2025 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2025.
Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.
If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.
UPDATED: CAHPS Hospice Survey Podcasts (posted on 03/24/2025)
The CAHPS Hospice Survey Project Team has updated the following podcasts:
The podcasts and transcripts are available on the Podcast tile on the Home Page or in the Information for Hospices dropdown.
CAHPS Hospice Survey Quality Assurance Guidelines V11.0 Additional Languages Materials Available (posted on 03/24/2025)
The CAHPS Hospice Survey Project Team has posted the Quality Assurance Guidelines V11.0 Simplified Chinese, Traditional Chinese, Korean, Polish, Portuguese, Russian, and Vietnamese versions of the Mail Survey, Web Survey, OMB Statement, Prenotification Letter, Initial Cover Letter, Follow-up Cover Letter, Email Invitation, Email Reminder, and Additional Formatting – Appendix P
The materials are available here to view or download.
This page was last modified on 06/04/2025