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    • CAHPS® Hospice Survey


    Information for Hospices


    This section contains information and resources for the CAHPS Hospice Survey specifically for hospices.

    Forms

    This section contains links to the forms that hospices must use if they need to request a Participation Exemption due to Size, authorize a survey vendor to administer the CAHPS Hospice Survey on its behalf, obtain data warehouse access, and register for CAHPS Hospice Survey training (in mid-summer).

    [View Participation Exemption for Size Form]

    [View Survey Vendor Authorization Form]

    [View Data Warehouse Access Form]

    [View Training Registration Form]

    [View Informational Flyer]

    Podcasts

    The CAHPS Hospice Survey questionnaire and survey administration procedures were updated beginning with surveys administered to caregivers of April 2025 decedents.

    Overview of Survey Changes
    This podcast reviews updates to the CAHPS Hospice Survey and survey administration procedures beginning with April 2025 decedents. [CG1] These changes include a revised CAHPS Hospice Survey, a new Web Mail mode, the use of a required prenotification letter, and other updates to administrative procedures.

    The CAHPS Hospice Survey Podcasts for Hospices are specifically targeted for hospice staff in order to provide important information about key items related to the CAHPS Hospice Survey.

    [View Podcasts]

    Hospice-specific FAQs

    Frequently asked questions regarding participation, working with survey vendors, reviewing survey data, and additional guidance.

    [View FAQs]

    Resources

    Approved Survey Vendor List
    Participating hospices must contract directly with a CMS-approved CAHPS Hospice Survey Vendor to administer the survey on behalf of the hospice. These organizations have met the CAHPS Hospice Survey requirements to be approved to administer the CAHPS Hospice Survey.

    [View the Approved Vendor List]

    Selecting and Authorizing a Survey Vendor
    This podcast includes information regarding how to select the best survey vendor for your hospice, and how to fill out the CAHPS Hospice Survey Vendor Authorization Form.

    Selecting and Authorizing a Survey Vendor (Spanish)
    This Spanish podcast includes information regarding how to select the best survey vendor for your hospice, and how to fill out the CAHPS Hospice Survey Vendor Authorization Form.

    Data Hospices Must Provide to their Survey Vendor
    This podcast includes an overview of the sampling process, eligibility for the CAHPS Hospice Survey, identification of the primary informal caregiver who will be contacted to complete the survey, and details about the data elements each hospice must provide to its survey vendor.

    Data Hospices Must Provide to their Survey Vendor (Spanish)
    This Spanish podcast includes an overview of the sampling process, eligibility for the CAHPS Hospice Survey, identification of the primary informal caregiver who will be contacted to complete the survey, and details about the data elements each hospice must provide to its survey vendor.

    Changing Survey Vendors
    This podcast includes details about how to change your survey vendor and how to submit the CAHPS Hospice Survey Authorization Form for Changing Survey Vendors.

    This page last updated 12/17/2025.

    Information for Vendors
    Information for Hospices
    Survey Materials
    Quality Assurance Guidelines
    Public Reporting
      CAHPS® Hospice Survey